Managing Change for Your Staff & Guests

This webinar is designed to help general managers, directors of sales, human resource directors and anyone else engaged in bringing back employees and guests through the recovery from the pandemic.

With hotels planning for recovery, our panel of experts will walk us through how they have remained resilient. They will also give tips and tricks of bouncing back and how they manage the changes with their guests. In addition, they will share steps they are taking to open and have a competitive advantage while keeping the staff engaged and motivated.

Our Panel:

PJ Rivera, Vice President of Planning +Services Americas Consumer Operations, Marriott

Mark Roche-Garland, General Manager, Omni Shoreham

Claudia Eggspuhler, General Manager, Hilton National Mall / Hilton Dulles

Krystal Moscoso, Complex Director of Human Resources Highgate

Date: Tuesday, June 30, 2020

Time: 12 noon to 1 pm ET