Attracting and Retaining Employees in the Hospitality Industry

Date: Wednesday, May 11, 2022

Time: 4 pm

Online via Zoom

Finding and keeping employees in the hospitality industry is a hot button. With everyone competing over a small talent pool, the issue is even more challenging.

Join us as our special guest speaker, Michelle Woodley, President of Preferred Hotel Group and Chari of the HSMAI Foundation, shares the results of the “State of Hotel Sales, Marketing and Revenue Optimization Talent” report by Karen Wollard, Ed.D., CHMD.

Invite your General Manager to attend for free by contacting ellen.wilson@hsmai.org

About Our Speaker

Michelle Woodley is President of Preferred Hotels & Resorts. In this role, she oversees multiple departments across the company including sales, marketing, IT, revenue management and customer relations. She also works closely with CEO Lindsey Ueberroth on financial planning and talent management, supports the development of other strategic areas of focus within the organization, and serves as a company spokesperson.

During her 15 years with the company, Ms. Woodley has held various leadership positions with cross-functional responsibilities including Senior Vice President of Global Marketing Strategy, Senior Vice President of Distribution & Revenue Management, and Executive Vice President, the role she held prior to her promotion in January 2018. Before joining Preferred Hotels & Resorts in 20002, Ms. Woodley spent five years as Vice President of Distribution for Swissotel and Raffles Hotels & Resorts, charged with overseeing the strategic direction and operations of the company’s electronic distribution and database solutions. She held various senior positions in operations, marketing and distribution with Swissotel from 1990 to 1997>

Ms. Woodley has been an active board member in industry organizations throughout her career. She is currently on the Americas Board of Directors of HSMAI and serves o as the chair of the HSMAI Foundation. She served two terms as vice president of the Hotel Electronic Distribution Network Association (HEDNA), and she was a founding member of the Open Travel Alliance (OTA) and served two terms on their boar of directors as treasurer.

Ms. Woodley is a graduate of the Cornell University School of Hotel Administration.