The New Service Paradigm
presented by
Mark Novota

In these trying times with labor shortages, rampant inflation, supply side challenges and a new norm from a post-Covid world, what is the new service paradigm? How do you ensure your company avoids mediocrity and hiding behind excuses like so many companies have done? What ways can we offer value and keep our team committed to stand out from the pack? We’ll explore service opportunities that will connect with your guests to keep them coming back again and again. Learn to be an innovator and how to create a culture that doesn’t make excuses but instead strives for greatness.

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